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Working with EpiOn

Working with EpiOn
About EmPower
About EpiOn

Working with EpiOn

FAQs around exploring your partnership with EpiOn

Financial Questions

How much will it cost to work with EpiOn?
What’s included or not included in your price?

Transition

If we switch to EpiOn, what does the transition process look like?
How quickly will EpiOn learn our systems and be able to support us?

References

Do you have any clients like us?
Can you provide a list of references?

Response Time

What is your typical response time to service requests?
If I need someone onsite in an emergency, how quickly can you get here?
What are your hours of operation for the help desk?

Contractual Issues

What are the terms of your agreement?
How long is the term of your agreement?
Do you offer an initial trial period?
What if we aren’t happy? Am I locked into a long-term contract?
If we need to cancel this contract, are there any penalties?
What if we have problems canceling our agreement with our current MSP?

Security

Will I be secure with EpiOn?
Is EpiOn secure themselves?
What happens if we have a ransomware event?

We provide full-service IT support, cloud hosting, and phone system solutions for Tennessee businesses

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