The choice of astute, respected Practice Administrators
We provide full-service IT management, cloud hosting, and phone system solutions for medical practices like yours
Shouldn't IT Help Your Practice Improve Patient Care?
Are your providers frustrated by frequent, recurring IT issues? Are you anxious about where your practice really stands with cyber security and compliance?
Electronic Health Records (EHR) and Practice Management Systems (PMS) are meant to improve the patient experience and simplify practice operations. However, IT can often result in frustrations, inefficiencies, and pose significant risks in terms of cybersecurity and regulatory compliance. Considering what you’ve invested in IT and its impact on your business, you must maximize your productivity while minimizing the drawbacks.
You likely feel like you need “better IT” but may struggle to define what “better” would actually look like. More importantly, as a practice manager, how do you assess and manage your IT team without getting into the technical weeds?
Experience the difference that
Measurably Better IT can make
Reduced IT Issues
By following a structured framework of best practices, EpiOn's IT management process results in significantly fewer IT issues.
Secure Patient Data
Our Measurably Better IT process goes well beyond basic HIPAA requirements and aligns with industry-leading security standards.
Ensure Compliance
Compliance with requirements such as HIPAA, PCI-DSS, and cyber insurance covenants is central to EpiOn's Measurably Better IT process.
Improve Productivity
The Power Behind EpiOn's
Measurably Better IT
The MBIT framework is a structured methodology for IT management.
It's an ongoing process emphasizing quantifiable business outcomes, including increased staff productivity, enhanced client experience, and decreased IT risk.
The Power Behind EpiOn's
Measurably Better IT
The MBIT framework is a structured methodology for IT management.
It's an ongoing process emphasizing quantifiable business outcomes, including increased staff productivity, enhanced patient experience, and decreased IT risk.
Better IT is 3 steps away
Step 1
Schedule A Call
Get started with a strategic, non-technical conversation where we get an understanding of your situation
Step 2
Get A Custom Roadmap
Our team will put together an action plan that highlights what Measurably Better IT looks like for your practice
Step 3
Experience Better IT
We will implement a smooth, hands-free transition with defined metrics for ongoing success
"Epion has always provided the ABSOLUTE BEST IT services. The techs and staff are always courteous and attentive to our needs when IT problems occur. They are prompt and knowledgeable of the needs of their customers. You can't go wrong with EpiOn."
Bunny A | Large Cardiology Practice
Have Questions?
Explore our frequently asked questions
Have a question you don't see answered?
What is the agreement term for EmPower?
We offer flexible terms ranging from month-to-month, one year, or three years with a 6-month test drive option. The best pricing comes with longer commitments. Our full terms and conditions are always posted online and can be accessed here: https://www.EpiOn.com/Legal
Do you have experience in healthcare?
Absolutely. Our ambulatory roots run deep, with more than 30 years of experience. We've supported dozens of EHR and practice management platforms and all of the ancillary systems and devices that come with them.
Do you have local technicians in my market?
We get why you might ask. Historically, you might have often needed onsite support. However, once we implement the MBIT Framework with a client, the need for onsite support dramatically diminishes. Only 5-10% of support requests will require onsite support – and even then, it will rarely be for anything critical. When that occurs, EpiOn can quickly put boots on the ground almost anywhere in North America.
How quickly do you resolve service requests?
Service requests can be submitted via the customer portal, email, chat, or phone based on the urgency of the request. For the fastest response, call. Requests are live-answered during regular business hours by our Tennessee-based team. Most requests are resolved within minutes, and we strive to resolve every request within the same business day.
What’s not included in EmPower?
EmPower does not include the following: hardware, software, or add-on solutions such as cloud hosting, Office 365, Voice-over IP, or Hardware as a Service. Project labor for new system setup or systems upgrades will be quoted via your Roadmap as needed. Other restrictions may apply. Check your Agreement for the full terms and conditions.
Will I have to upgrade or replace a bunch of equipment?
It all depends on the age and health of your current systems. EmPower requires that devices meet specific requirements, such as under five years old; being under manufacturer warranty; running an enterprise operating system; etc. If you have non-compliant systems, we will help you put them on your Roadmap to replace them as needed over time.