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What Sort of Goals Should I Set For My IT Team?

Business today is fast-paced, so setting clear and achievable goals for your IT team couldn't be more important. No matter your industry or sector, a well-defined IT strategy is necessary for success.


EpiOn, a Tennessee-based full-service IT support company, emphasizes the importance of measurable IT goals to boost productivity, security, and overall business efficiency. Today, we're exploring how you can boost your company’s productivity, security, and efficiency with IT, and what goals you should set for your IT team to maximize your results. 

1. Enhancing Cybersecurity

Why It's Important: For IT teams, a focus on cybersecurity is vital for protecting the company's data, its integrity, and customer trust. Data breaches often have catastrophic consequences ranging from financial loss to a damaged reputation, especially in industries like healthcare and legal. If your business is in an industry where data sensitivity is exceptionally high, then you should focus your IT goals on cybersecurity.

Goal Setting:

  • Schedule Regular Security Audits: Regular security audits ensure the IT infrastructure remains resilient against emerging threats.
  • Routinely Update Your Training Methods: Cybersecurity training for employees is equally important as human error often leads to vulnerabilities. Technology and cybersecurity are always changing. Even if you have a cybersecurity training program, it needs to be updated regularly.
  • Create an Incident Response Plan: A well-established incident response plan prepares the organization to efficiently manage and mitigate the effects of a breach, should one occur.

Proactively strengthening your business’s cybersecurity will ensure that your clients and customers feel safe and will speak highly of you.

2. Optimizing System Efficiency and Reliability

Why It's Important: If your business relies on any type of IT system,–whether it be hardware, software, cybersecurity, or data–then optimizing these systems is crucial to driving growth. Enhancing system efficiency and reliability substantially influences your organization's operational performance and standing in the market. Untapped resources mean you’re falling behind the competition. In industries where systems are integral to operational functionality like architecture, construction, and manufacturing, any downtime results in significant operational disruptions and financial setbacks.

Goal Setting:

  • Plan for Regular Maintenance and Updates: Regular maintenance and updates allow IT teams to prevent potential system failures and keep operations smooth and uninterrupted. Proactive monitoring allows for the early detection and swift resolution of issues, minimizing downtime.
  • Create a Disaster Recovery Plan: A well-crafted disaster recovery maintains business continuity in the face of unforeseen events, safeguarding against extensive operational interruptions and data loss.

These strategies collectively enhance the reliability, resilience, and capability of your systems. In optimizing your systems, you’ll also optimize your business growth and continuously keep up with the competition. 

3. Leveraging Technology for Business Growth

Why It's Important: Utilizing tech for your business expansion is crucial to driving innovation and securing your competitive edge, especially in sectors like creative agencies, non-profits, or professional services. Adopting cutting-edge technology allows your company to streamline operations, improve customer experiences, and open new market opportunities. Stand out from your competitors while offering unique and seamless operations by setting these IT goals:

Goal Settings:

  • Keep up with the latest tech: One way to stay in the loop is by signing up for a newsletter that covers IT in your industry. Identifying and integrating new technologies guarantees that IT initiatives are closely aligned with broader business objectives, driving growth and efficiency.
  • Company Culture: Building a culture of continuous learning and innovation within the team is crucial for staying ahead of technological advancements and industry trends.
  • Create an IT Strategy: Regularly reviewing and updating the IT strategy ensures that it remains relevant and effectively supports evolving business goals. It's an ongoing alignment between IT capabilities and business objectives that's necessary for harnessing the full potential of technology in fueling business growth.

Elevating Your Business Through Strategic IT Goals

Aligning your IT team's objectives with these principles can cultivate a business environment that is more secure, efficient, and innovative. It's vital not only to set these goals but also to make sure they're quantifiable and in harmony with your overarching business strategy.

If the goals outlined in this article resonate with you, you would probably love to learn more about the framework behind them. Our Measurably Better IT Whitepaper outlines key performance metrics for many of the principles that we have discussed here.